Shipping policy

Thank you for shopping with Soleivera. This Shipping Policy explains how we process and deliver your orders.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.
  • Orders are not processed, shipped, or delivered on weekends or public holidays.
  • During periods of high demand, processing times may be slightly extended.

Shipping Times

Estimated delivery times:

  • United States: 5–12 business days
  • Canada: 7–15 business days
  • United Kingdom: 5–12 business days
  • Australia: 7–15 business days
  • Europe: 5–15 business days
  • Rest of the World: 7–20 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

We may offer free shipping promotions from time to time.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information, if available.

Please allow up to 72 hours for tracking information to update after shipment.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided, please contact us immediately at support@soleivera.com. We cannot guarantee address changes once an order has been processed.

Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact us at support@soleivera.com and we will work with the shipping carrier to investigate the issue.

Soleivera is not responsible for delays caused by customs, postal services, weather conditions, or other factors outside our control.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in product or shipping prices unless otherwise stated.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and provide photos of the package and item so we can assist you.

Contact Information

For any shipping-related questions, please contact us:

Email: support@soleivera.com

Business Name: Soleivera

Thank you for choosing Soleivera. We appreciate your business and strive to deliver your order as quickly and safely as possible.