Refund policy

At Soleivera, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 30 days of receiving them.

Return Eligibility

To be eligible for a return, your item must:

Be returned within 30 days of delivery.
Be unused, unworn, and in its original condition.
Include all original packaging and accessories.
Not show signs of damage caused by misuse, wear, or improper handling.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Personalized or custom-made items
Final sale or clearance items
Items damaged through normal wear and tear

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging. We will review the issue and arrange a replacement or refund when appropriate.

Return Process

To initiate a return, please contact our customer support team at:

Email: support@soleivera.com

Please include:

Your order number
Your full name
The reason for the return

Our team will provide return instructions.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Original shipping charges are non-refundable unless required by law.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact us at support@soleivera.com.

Order Cancellations

Orders may be canceled before they are processed and shipped. Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

Contact Information

For any questions regarding returns or refunds, please contact: